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Privacy Policy (UK GDPR & PECR Compliant)

Last updated: 14 May 2026

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This Privacy Policy explains how Pilates2theCore (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website, engage with our wellness services, or interact with our advertising and marketing activities.

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This policy is intended to comply with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (“PECR”).

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1. Who We Are

Pilates2theCore
Troon, Wonham Way, Peaslake, GU5 9PA

Email: jane@pilates2thecore.co.uk

We are the data controller responsible for your personal data.

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2. What Information We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

  • Name

  • Email address

  • Telephone number

  • Billing and payment information

  • Information submitted through contact forms, bookings, questionnaires, or consultations

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Website usage data

  • Pages visited and time spent on the site

  • Cookies and tracking technologies

Information From Advertising Platforms

We may receive information from platforms such as Meta (including Facebook and Instagram) when you interact with our adverts, forms, or content.

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3. How We Use Your Information

We use your personal data to:

  • Provide wellness services and customer support

  • Respond to enquiries and bookings

  • Process payments and appointments

  • Improve our website and services

  • Send marketing communications where permitted

  • Measure and improve advertising performance

  • Comply with legal obligations

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4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you opt in to receive marketing communications

  • Contract – where processing is necessary to provide services you request

  • Legitimate Interests –  for website analytics, business administration, and advertising effectiveness

  • Legal Obligation – where required by law

You may withdraw consent at any time.

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5. Marketing Communications

If you opt in, we may send you:

  • Wellness updates

  • Promotions and offers

  • Newsletters

  • Service announcements

You can unsubscribe at any time by:

We do not sell your personal data.

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6. Meta/Facebook Advertising

We use advertising and remarketing services provided by Meta, including the Meta Pixel and related technologies.

These tools may track actions you take on our website after interacting with our adverts. This helps us:

  • Measure advert effectiveness

  • Deliver relevant adverts

  • Create custom or lookalike audiences

Meta may process your data according to its own privacy policies.

You can manage your ad preferences through your Facebook or Instagram account settings.

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7. Cookies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Analyse traffic and usage

  • Support advertising and remarketing

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings.

You may also wish to include a separate Cookie Policy on your website.

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8. Sharing Your Data

We may share your data with trusted third parties including:

  • Payment processors

  • Booking systems

  • Email marketing providers

  • Website hosting providers

  • Analytics and advertising providers

All third parties are required to process your data securely and lawfully.

9. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

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10. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services

  • Meet legal and accounting obligations

  • Resolve disputes

  • Enforce agreements

When data is no longer needed, it is securely deleted or anonymised.

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11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

You can contact us at [Your Contact Email] to exercise your rights.

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12. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

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13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

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15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Pilates2theCore
Email: jane@pilates2thecore.co.uk
 

Pilate Class

Privacy Policy

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